Return & Refund Policy

At Pallet Deals Direct, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Returns Eligibility

You may request a return within [e.g., 14 or 30 days] of receiving your order if:

  • The item was received damaged, defective, or incorrect

  • The item is unused and in its original condition and packaging

Non-returnable items include:

  • Customized or special-order items

  • Final sale or clearance items

  • Perishable or hazardous materials (if applicable)

To initiate a return, please contact us at info@kingspallets.com with your order number and reason for the return.

2. Return Process

Once your return is approved:

  • We will provide you with return instructions and, if applicable, a return shipping label.

  • Items must be returned in original packaging with all components included.

  • Returns must be shipped within [e.g., 7–10 business days] of receiving return approval.

3. Shipping Costs

  • If the return is due to our error (e.g., wrong or defective item), we will cover return shipping costs.

  • If the return is for any other reason (e.g., buyer’s remorse), the customer is responsible for return shipping fees.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within [5–10 business days], and a credit will automatically be applied to your original payment method.

Please note:

  • Original shipping fees (if any) are non-refundable.

  • Refunds may take additional time to appear on your bank or credit card statement, depending on your financial institution.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Insert Email Address] with your order number and photos of the damaged or defective product.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us within 48 hours of delivery.

  • Provide clear photos of the damage/defect and packaging.

  • We may offer a replacement, store credit, or refund depending on the situation.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or credit card account again.

  2. Contact your payment provider—it may take time before your refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at info@kingspallets.com

8. Contact Us

For questions related to returns, refunds, or exchanges, reach out to:

Pallet Deals Direct
Website: https://kingspallets.com
Email: info@kingspallets.com
Phone: 209-791-3304